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Increase the number of returning customers with simple mobile and SMS loyalty programs.
SMS AND MESSAGING SOLUTIONS FOR LOYALTY PROGRAMS
Many consumers join a loyalty program, but only few use it actively. A physical loyalty card is often put away, and without a proactive engagement strategy it is often forgotten. Loyalty programs combined with mobile messaging and SMS enable a persistent and instant dialogue with customers, while also encouraging them to remain loyal to the brand.
The best thing about loyalty programs on mobile is that customers do not have to carry physical cards with them or remember their customer IDs. Since a customer can be assigned to a single mobile number, it means that the loyalty program can always be used without physical cards, logins or apps – even if they forget their phone at home.
Loyalty points and new offers can be communicated proactively with SMS and messaging notifications.
Fast onboarding: sending an SMS to a short number is enough to make the customer join the loyalty program.
Suitable for integration with existing loyalty programs or as a stand-alone solution.
No time-consuming logins or new app installations, the customer only needs a mobile phone number to join.
Very low maintenance costs or none at all, no app updates or physical cards.
Simple and easy to use, SMS and text messaging are popular means of communication.
LOYALTY PROGRAM INSIDE A MESSAGING INBOX
SMS notifications with special offers for loyal customers guarantee higher conversions.
Loyalty programs are actively used when customers are regularly informed about current offers and the status of their loyalty points.
Customers can simply log into a loyalty web portal with their mobile phone number.
Usernames, passwords or physical customer cards are no longer necessary. All the customer needs to remember is their own mobile number.
Get to know your customers and send them customized offers.
By segmenting customers, you can send offers based on their personal preferences and previous actions, which increases the response rate to your loyalty program.
Motivate your customers to continue being a member of your loyalty program through engaging offers.
Appealing dialogue and response templates can improve your brand’s communication, and always keep in touch with customers through interactive conversations.